In order to reserve you must register as a user of the portal. From 'Login' you can create an account or access if you already have one created.

To make the reservation, you only have to select the "reserve" button that accompanies the equipment, select the guarantee option and the accessories, if any, indicating the name and the two surnames of the student, this is very important to guarantee delivery .

In your basket you will see the summary of everything you have booked, you can make the review and choose the payment option.

If you make the payment by card, you will receive an email confirming the order.

If you make the payment by transfer, in the concept of the transfer you must add the order number and the NIF reported in this ecommerce to make the reservation. Next, you must send by email to helpedu@econocom.com the proof of the same.

If you make the payment for financing from Caixabank, it will be pending until the approval of the Credit by the finance company. You will receive an email that the order is registered and another that the order has been approved. Until you receive this email, the order will not appear as paid and we will not be able to make the delivery.

You can pay by bank card, Bizum, transfer or finance your reservation. If you choose to finance your reservation in installments with Caixabank Payments & Consumer, you can do it in 3, 12, 24 and 36 months, depending on the amount of your reservation. The minimum monthly fee to access financing is € 20. If you want to finance your reservation, choose the payment method "Financing" and choose the desired term. At the end of your reservation, we will redirect you to the Caixabank Payments & Consumer website so that you can make your financing request completely online (if you are a CaixaBank customer, you only need your DNI / NIE and your account number).

If you pay with Bizum, make the payment directly from your banking app by entering the phone number shown in your order summary.

If you pay with Cetelem, choose the "Financing" payment method and follow the steps to request the credit. You will receive an email that the order is registered and another that the order has been approved. Until you receive this email, the order will not appear as paid and we will not be able to make the delivery.

If you pay by transfer you must indicate at the time of making the payment, the order number and the ID of the buyer. You must send the proof of the transfer by email to helpedu@econocom.com.

If there are options available, you will see them on the product page. The number of available options to choose from depends on what has been previously agreed with your school.

The guarantee is detailed in the product sheet. If there is the possibility of extending the guarantee, at the time of booking you can choose the one that interests you the most, this entails an increase in the price of the equipment that is reflected in the basket and in the final order.

• Warranty

  The warranty is detailed in the product sheet. If there is a possibility of extended warranty, in the moment of booking you can choose which one interests you most, this price increase is reflected in the basket and in the final order.

• Accidental Damage Warranty (ADP)

  Only the Accidental Damage Warranty (ADP) includes accidental damages. Specifically, it provides coverage on unintentional spills in or on the unit, falls and overvoltage. Does not cover: cosmetic damage, theft or loss; damage due to car accident, peripherals or consumables, intentional acts or fire. Coverage includes parts and labour. Includes damaged screen or broken parts. Screen breakage is one per year. The warranty document is the purchase invoice.
  You can ask for more information at helpedu@econocom.com

• EASYCARE+

  Includes all the coverages of the Accidental Damage Warranty (ADP) plus theft coverage. The warranty document is the purchase invoice.
  You can ask for more information at helpedu@econocom.com

You will receive an email to the address with which you have registered, where the order you have placed, the equipment and the options or accessories that you have added and the payment method will be detailed. This email is not the invoice for your order.

If you make the payment for financing from Caixabank or Cetelem, it will be pending until the approval of the Credit by the finance company. You will receive an email that the order is registered and another that the order has been approved. Until you receive this email, the order will not appear as paid and we will not be able to make the delivery.

TYou will have to contact us at helpedu@econocom.com. Indicate the order number and explain what you want to change..

VISA y MasterCard.

Our commitment to safety is maximum. We trust La Caixa, one of the safest platforms for online payment.

You can access hardware repairs and technical support through the resources of Econocom Semic Technical Support.

· Incidents form: https://form.jotform.com/233112038603039

You can access hardware repairs and technical support through the resources of Econocom Semic Technical Support.

• Incidents form: https://form.jotform.com/233112038603039
• The timeframe for repair and delivery of the repaired equipment will depend on the workload and availability of parts from official technical services. Average timeframes are between 7-10 working days from when the issue is reported.
• Econocom assumes no responsibility for compliance with said timeframes, which in any case depend solely and exclusively on the manufacturer and their availability of spare parts stock.
• Pickup and delivery of incidents will be carried out at the educational center.

The simplified purchase invoice is not issued until the delivery of all the reserved products. Once you have received all the reserved products, the simplified invoice will be available for download in the personal portal space of this same web page.

If you need a complete invoice, you must send an email to helpedu@econocom.com including your scanned ID / CIF and the order number.

If the purchase is collected by the same person who placed the order, you must bring the proof of the printed order and the buyer's ID. If you want, you can authorize the collection to another person.

On the day of collection you must sign an order receipt sheet.

If the shipment is direct to the address, you will receive a delivery note and we will send you a simplified invoice shortly.

You must authorize the person who will collect the equipment with a document signed by you, where you indicate your name and ID and the name of the person you authorize to make the collection. This person must carry their ID, authorization, purchase order and a copy of the buyer's ID.

On the day of collection, you must sign an order receipt sheet.

In case of home delivery, no proof is required, since the transport will ask for the ID of whoever collects the equipment.

You have to contact us by email helpedu@econocom.com or by phone 917 89 65 92 or 934 92 41 53 and request to speak with the e-commerce department of schools. Our hours of operation are from 8 a.m. to 7 p.m. from Monday to Friday, except national holidays.